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RBS and NatWest customers are experiencing problems using their debit cards across Britain today in yet another systems glitch at the banking giant just before the weekend.
The bank is dealing with a number of irate customers who have taken to Twitter to vent their frustrations at being unable to pay for goods with their cards or withdraw cash from ATMs.
Daryl Fuller (@djf83) on the social media website, said: ‘Stuck at petrol station as payment won’t go through – how longs [sic] this going to take’.
Payment problems: NatWest and RBS have been hit by yet another IT glitch
Brian Davey (@brdavey) Tweeted: ‘Just had payment cards declined in Costco. Getting fed up of this. Why is it always NatWest?’
Meanwhile, others complained of being stranded abroad, unable to withdraw cash.
Michael Butler (@Michaesallan) Tweeted: ‘Currently in Tampa and can’t use my card… time scale please! Your telephone advisor didn’t have a clue, someone must?’
An RBS spokesman said: ‘We are aware that some customers are experiencing issues using their debit card.
‘We are working on resolving this issue and apologise for any inconvenience.’
It added on its Twitter page @NatWest_Help that withdrawals from UK ATMs are unaffected.
The banking group has suffered a number of embarrassing IT crashes in recent years, the most serious of which happened in June 2012.
Up to 12million were affected by the major computer error which was triggered when a software upgrade was being installed to the payment system.
RBS: The banking giant has had a number of computer glitches in recent years
In December 2013, customers woke up to find money had been emptied from their accounts by a computer glitch.
At the time, RBS admitted that it had failed to invest properly in IT systems for decades.
In September 2014, millions of customers were unable to withdraw money from cash machines.
Meanwhile, a computer meltdown hit 600,000 RBS customers in June last year. Payments due to be made into bank accounts or money due to go out were delayed.